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π Getting Started
The Analysts Performance Dashboard is an interactive Power BI tool that helps you analyze analyst performance, SLA compliance, ticket resolution efficiency, and workload distribution. This guide will help you download and run the application easily, even if you have no technical experience.
π Features
- Analyst Performance Tracking: View metrics to assess how well your analysts perform.
- SLA Compliance Analysis: Monitor your Service Level Agreements and identify trends.
- Ticket Resolution Efficiency: Analyze how fast tickets are resolved.
- Workload Distribution: See how tasks are spread among analysts.
- Data Visualization: Enjoy clear and interactive graphics that make the data easy to understand.
π» System Requirements
To run the Analysts Performance Dashboard, ensure your computer meets the following requirements:
- Operating System: Windows 10 or later, macOS (latest version), or Linux (Ubuntu 18.04 or later).
- Power BI Desktop: You need to have Power BI Desktop installed.
- RAM: Minimum of 4 GB of RAM (8 GB recommended).
- Storage: At least 1 GB of free disk space.
π Download & Install
To download the Analysts Performance Dashboard, visit the Releases page. Here, you will find the latest version of the dashboard.
Follow these steps:
- Click the link above to go to the Releases page.
- Locate the latest version listed on the page.
- Look for an asset that ends with
.pbix or a similar file type.
- Click on the file to download it to your computer.
- Once the download is complete, open the file with Power BI Desktop.
- Explore the dashboard to start analyzing your data.
π How to Use the Dashboard
Once youβve opened the dashboard in Power BI Desktop, you can start to interact with the data:
- Filters: Use filters to customize the view based on specific analysts or time frames.
- Visualizations: Click on different charts and tables to see more details.
- Export Options: Save your reports or export them to share with others.
π Data Sources
The dashboard connects to various data sources, enabling it to pull relevant data straight into your analytics environment. You can configure these data sources within Power BI Desktop to suit your organizationβs needs.
π Customization
Feel free to customize the dashboard to fit your specific requirements. You can modify visuals, add new metrics, or adjust the layout as desired. Remember to save your changes so you can refer back to your personalized dashboard.
π οΈ Troubleshooting
If you experience any issues while using the Analysts Performance Dashboard:
- Confirm that you have the latest version of Power BI Desktop.
- Ensure that your data sources are correctly set up.
- Check for updates on the Releases page.
For additional help, feel free to reach out via our GitHub Issues page.
π― Topics
The Analysts Performance Dashboard covers multiple areas around data analytics, including:
- Business Intelligence
- Data Visualization
- Performance Analysis
- SLA Analysis
- Incident Management
By utilizing these topics, you can expand your insights and drive better performance across your team.
Join our community to share your experiences and insights. Participate in discussions and improve the dashboard together. Your feedback is valuable!
π Important Links
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